Got A Question?
What jug sizes does Tuff Jug offer?
What jug sizes does Tuff Jug offer?
Tuff Jug offers 1.25 gallon, 2.5 gallon, and 5 gallon jugs.
Which size should I choose?
Which size should I choose?
Tuff Jug says 1.25G is best for small tanks and maximum portability, 2.5G is the balance of portability and capacity for medium equipment, and 5G is for maximum capacity and larger equipment.
How heavy are the jugs when filled?
How heavy are the jugs when filled?
1.25G weighs about 10 lbs filled with water, the 2.5G about 20 lbs, and the 5G about 45 lbs.
What are Tuff Jugs made from?
What are Tuff Jugs made from?
All our jugs are made from multiple layers of HDPE (high-density polyethylene) for strength, durability, and resistance to wear and tear.
Are Tuff Jugs made in the USA?
Are Tuff Jugs made in the USA?
Yes. Tuff Jugs are manufactured in Nampa, Idaho, including the jug body and hard plastic parts.
Do the jugs have the same neck and thread pattern?
Do the jugs have the same neck and thread pattern?
Yes. The 1.25G, 2.5G, and 5G jugs share the same neck dimensions and thread pattern. No, our caps are not compatible with any other jugs.
Are the jugs built to handle rough use?
Are the jugs built to handle rough use?
Yes. The multi-layer HDPE body is designed for rugged use, and Tuff Jug highlights drop testing focused on structural integrity and fluid containment during impacts.
Will a jug collapse with temperature changes?
Will a jug collapse with temperature changes?
The HDPE body helps resist collapse, but due to our jugs being sealed units venting is very important to avoid the jug collapsing. If your jug collapses, place it in the sun with the cap off for it to return to shape. If your jug does not return to shape, please contact us for a replacement.
What kinds of liquids can the jugs be used with?
What kinds of liquids can the jugs be used with?
They are used across industrial, construction, and motorsport applications for liquids such as water, antifreeze, engine oil, hydraulic fluid, brake fluid, windshield washer fluid, solvents, cleaners, transmission fluid, DEF, fertilizer, feed, and performance fuel additives.
Is Tuff Jug a certified portable fuel container?
Is Tuff Jug a certified portable fuel container?
No. Tuff Jug is not certified as a portable fuel container under ARB, DOT, or EPA definitions.
What cap and spout options are available?
What cap and spout options are available?
The main options are Auto Stop Spout, Ripper Cap, and Storage Cap.
What’s the difference between Auto Stop and Ripper Cap?
What’s the difference between Auto Stop and Ripper Cap?
Auto Stop is the more versatile option with auto-stop functionality and broad compatibility. Ripper Cap is the faster, more specialized option for top-fill applications.
How fast is the Auto Stop Spout?
How fast is the Auto Stop Spout?
The Auto Stop Spout setup can flow 5 gallons in about 57 seconds.
How fast is the Ripper Cap?
How fast is the Ripper Cap?
The Ripper Cap can pour 5 gallons in 42 seconds
What tank opening size does the Ripper Cap need?
What tank opening size does the Ripper Cap need?
The Ripper Cap is intended for top-load openings and does not work for tank inlets smaller than about 1.5 inches.
Will the Ripper Cap work on side-fill tanks?
Will the Ripper Cap work on side-fill tanks?
No. The Ripper Cap is designed for top-fill tanks and does not work with side-fill applications
Will the Auto Stop Spout fit most tanks?
Will the Auto Stop Spout fit most tanks?
Yes. The Auto Stop nozzle tip is about 1.02 inches, which makes it compatible with the vast majority of tanks and equipment.
Will the Auto Stop Spout fit most tanks?
Will the Auto Stop Spout fit most tanks?
Yes. The Auto Stop nozzle tip is about 1.02 inches, which makes it compatible with the vast majority of tanks and equipment.
Can I lay a jug on its side with the Auto Stop Spout installed?
Can I lay a jug on its side with the Auto Stop Spout installed?
With Auto Stop installed, the jug can be laid on it's side as the o rings create a full seal, but for side storage, remove the spout and reinstall the Storage Cap plug for a leak-free seal for long term storing.
Can I lay a jug on its side with the Ripper Cap installed?
Can I lay a jug on its side with the Ripper Cap installed?
Yes, a jug with the Ripper Cap installed securely can be laid on its side for transport.
Can I swap an Auto Stop Spout onto a Ripper Cap assembly?
Can I swap an Auto Stop Spout onto a Ripper Cap assembly?
No. The Ripper Cap is a fully built assembly and is not interchangeable with the Auto Stop Spout.
What accessories are available?
What accessories are available?
Tuff Jug’s accessory lineup includes items such as the Ripper Cap, Auto Stop Spout, Storage Cap, Spout Adapter, replacement caps, ADAP adapter, KTM adapter, Pail Spout, Ripper Cap Seal Kit, Large Cap Seal, and Vent 2-Pack.
What is the Storage Cap for?
What is the Storage Cap for?
The Storage Cap is for sealed storage and transport. Its plug includes an o-ring for a leak-free seal when installed securely.
Will the same Storage Cap fit every jug size?
Will the same Storage Cap fit every jug size?
Yes. The Storage Cap can be interchanged across 1.25G, 2.5G, and 5G jugs because the neck dimensions and thread pattern are the same.
Will the same Auto Stop Spout fit every jug size?
Will the same Auto Stop Spout fit every jug size?
No. The Auto Stop Spout must match the jug size because the internal ventilation line is sized to the jug’s height for proper function
Will the same Ripper Cap fit every jug size?
Will the same Ripper Cap fit every jug size?
No. The Ripper Cap must also match the jug size because its internal ventilation line is sized to the jug’s height.
What is the black hose inside the spout or cap for?
What is the black hose inside the spout or cap for?
The black ventilation line is required for the jug to ventilate and pour properly.
How does the venting system work without an external vent?
How does the venting system work without an external vent?
The Auto Stop and Ripper Cap use a proprietary internal ventilation system. A black tube runs from the nozzle tip, through the side handle, to the base of the jug to provide the airflow needed for high flow rates.
Do I ever need an adapter for the Ripper Cap?
Do I ever need an adapter for the Ripper Cap?
Possibly. Some machines may require an adapter, and Tuff Jug points users to its KTM Adapter and ADAP Adapter options for compatibility help.
Are Tuff Jug caps and spouts compatible with other brands?
Are Tuff Jug caps and spouts compatible with other brands?
No. Tuff Jug caps and spouts are not compatible with other brands, because the system relies on a proprietary venting and sealing design.
Are older accessories compatible with the current GEN3 products?
Are older accessories compatible with the current GEN3 products?
No. Previous model jugs and accessories are not compatible with the newer GEN3 product line.
What warranty is offered?
What warranty is offered?
Tuff Jug offers a lifetime warranty to the retail purchaser with valid proof of purchase.
What does the lifetime warranty cover?
What does the lifetime warranty cover?
It covers defects in material and workmanship for life.
Do I need proof of purchase for a warranty claim?
Do I need proof of purchase for a warranty claim?
Yes. Valid proof of purchase is required.
What happens if my product is more than one year old?
What happens if my product is more than one year old?
For products purchased more than one year before the claim date, the customer is responsible for shipping costs on replacement parts or products.
What happens if a warranty claim is approved?
What happens if a warranty claim is approved?
Within the first year, the remedy may be replacement of the defective component or a full refund, at Tuff Jug’s discretion.
Are returns or exchanges accepted?
Are returns or exchanges accepted?
Yes, for new, unused items purchased directly from TuffJug.com, as long as the return or exchange is initiated within 30 days of delivery
How do I start a return or exchange?
How do I start a return or exchange?
You need to contact support to obtain an RMA number before sending anything back.
Is there a restocking fee?
Is there a restocking fee?
Yes. Returns may be subject to a 15% restocking fee.
What returns are not accepted?
What returns are not accepted?
Returns are not accepted for used items, returns initiated after 30 days, or returns made without prior notification.
How long does a refund take after the return is received?
How long does a refund take after the return is received?
Once the return is received and approved, refunds are processed within 5 working days.
