Shipping Protection Claims

Shipping Protection: How It Works

If you added Shipping Protection at checkout and your order shows up damaged, goes missing, or is stolen in transit, you're covered. File a claim right here and we'll get a replacement or refund sorted out.

Filing a claim takes a few minutes

1. Grab your order info. You'll need your order number and the email you used at checkout.
2. Snap a few photos. If anything arrived damaged, take pictures of the product and the shipping box.
3. Start your claim below. Enter your order details and tell us what happened.
4. We take it from there. Once your claim is approved, we'll ship a replacement or issue a refund.

Didn't add Shipping Protection, or have a warranty question instead? Contact our team or call 208-994-6231. We build these jugs in Nampa, Idaho, and we stand behind them.